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Owned and operated by VeraniAtelier, we welcome every question about our outdoor furniture and collections.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your patio furniture or pergola ships, you will receive an email with tracking details. You can use the tracking number to follow your order every step of the way.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your outdoor space, please review our Return Policy page for complete details on how to start a return.
Can I exchange an item for a different style or finish?
We are happy to help you find the right fit for your patio or backyard. Please contact us within the return window, and our team will walk you through the exchange process.
What materials are used in your outdoor furniture?
Our collections feature weather-resistant frames, UV-protected fabrics, and durable construction designed to support everyday outdoor comfort. Each product page includes full material and care details.
Do your pergolas and gazebos require assembly?
Most pergolas and gazebos do require some assembly. Each piece ships with detailed instructions, and our support team is available to answer any questions during the process.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
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Prompt Responses
Our team aims to reply to every inquiry within one business day so you are never left waiting.
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Your personal information and payment details are protected with industry-standard encryption at every step.
Crafted With Care
Every patio set, pergola, and fire table is designed with durable materials built for lasting outdoor comfort.
30-Day Returns
If a piece does not suit your space, our return policy gives you flexibility backed by a supportive team.
